This textbook by Amelikeh Confidence E N, titled 'The Concept of Service Quality in Commercial Practice', is a valuable resource for business students and professionals alike. The book delves into the topic of service quality and offers insights into its importance in the commercial world. The paperback book has 1010 pages, with a height of 216mm and a width of 140mm. It was published in 2020 by Partridge Publishing Singapore and falls under the categories of Books, Comics & Magazines, Textbooks, Education & Reference, and Adult Learning & University. The book is written in English and covers various aspects of the subject, making it a comprehensive guide.